Privacy

At Insurance Vision (Aust) Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles. Our Privacy Statement describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws and how you can access the personal information we hold and how to have that information corrected.



 

The Financial Services Guide

The financial services guide contains information about our services, your rights as a client, and other information you need to know in relation to insurance matters.

You may also receive other documents after or at the time we advise you of your insurance needs, including statements of advice, which are summaries of our advice and the basis upon which the advice is provided; and product disclosure statements, which is information about the products we recommend to you.

If you need more information or if you have any questions, feel free to contact us.



 

Code of Practice

Insurance Vision subscribes to the Insurance Brokers Code of Practice.

The Insurance Brokers Code of Practice demonstrates the Australian insurance broking industry’s professional commitment to its clients. The Code is administered by the Code Administration team at the Financial Ombudsman Service (FOS). The Code applies to the relationship between Insurance Brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process.

The Code has been specifically developed by the National Insurance Brokers Association (NIBA) to be a user-friendly and helpful tool for both insurance brokers and their clients.

The objective of the code is to build upon the professional competence in the insurance broking profession, increase consumer confidence in insurance brokers and increase knowledge of the important role they play. The service standards outlined in the Code are also aimed at safeguarding self-regulation of the broking industry.

Click here to view a copy of the code.

 

Complaints

Insurance Vision’s internal dispute resolution (IDR) and external dispute resolution (EDR) facilities

Insurance Vision is an Australian Financial Services (AFS) licensee (License No: 241438).

Our Financial Services Guide (FSG) above contains details on Insurance Vision’s internal dispute resolution (IDR) and external dispute resolution (EDR) Facilities.

Please contact us if you have any complaints about Insurance Vision services:

The Complaints Officer
256 Broadway, Reservoir VIC 3073
Phone: (03) 9460 6644
Fax: (03) 9460 1700
Email: insure@insurancevision.com.au

If the complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to:

Financial Ombudsman Service (FOS)
GPO Box 3, Melbourne VIC 3001
Phone: 1800 367 287
Fax: (03) 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au